Account FAQ — Registration, OTP & KYC Verification
Login, verification, and the name-matching rules that trip people up before their first cashout — sorted here so your money is never stuck on a technicality.
From sign-up to your first cashout
Registration takes a mobile number and a password, confirmed by an OTP sent to your phone. The step that matters for withdrawals is KYC: before your first payout, a PAGCOR-licensed operator reviews one valid government ID. It is a one-time check with a 24–48 hour review window, and it is done for good once cleared.
The single most common blocker is a name mismatch. Your casino account, your KYC ID, and your GCash or bank account must all be in the same name — your own. Third-party accounts are rejected, so you cannot cash out to a wallet registered to a friend or relative.
IDs accepted for KYC
- Philippine passport
- SSS card
- UMID
- PhilHealth card
- Driver's license
- PRC ID
Age and identity rules
| Rule | Detail |
|---|---|
| Minimum age | 21 years old under Philippine law |
| Age check | Confirmed during KYC before your first withdrawal |
| Account ownership | Must be your own name; third-party accounts are rejected |
| KYC frequency | One time — 24–48h review, then never repeated |
Frequently Asked Questions
How long does KYC take?
KYC is a one-time review with a 24–48 hour window before your first withdrawal. Once your ID is verified, later cashouts skip this step entirely. Submitting a clear, valid ID that matches your account name speeds it up.
Which IDs are accepted?
A Philippine passport, SSS card, UMID, PhilHealth card, driver's license, or PRC ID all work. Make sure the name on the ID matches your account and your payout wallet.
Why was my cashout blocked over the account name?
PAGCOR rules require the casino account, the KYC ID, and the payout wallet to all be in your own name. Third-party accounts are rejected, so a withdrawal to someone else's GCash or bank account will be declined.
How old do I have to be to register?
You must be at least 21 years old, as required by Philippine gaming law. Age is confirmed during KYC before your first withdrawal, and accounts found to belong to minors are closed.